Comments on: Nyonya Colors at The Gardens in Mid Valley

By: Cool Garden Decor images

Cool Garden Decor images — Tue, 30 Aug 2011 05:47:03 +0000

[...] – Nyonya colors @ The Gardens – Babe in the City KL – Nyonya Colors at The Gardens in Mid Valley – Wandering Gourmet, by angie on October 6, 2008 – Nyonya colors, 1 Utama – Malaysian [...]

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By: Hampers

Hampers — Tue, 20 Jul 2010 02:49:04 +0000

Staff training and retention is such a key ingredient in making a food service business thrive. Whilst I understand and empathise with the owner, there is simply no excuse for regrettable service, and it does damage your reputation.

By: mamamia

mamamia — Wed, 30 Jun 2010 06:08:30 +0000

The manager should at least train his or her staff properly and not pointing fingers to other restaurants. Keep your lawn nice and green and weedless. You will get all praises!!!!!

By: mamamia

mamamia — Wed, 30 Jun 2010 06:03:52 +0000

All restaurants staff temporary or permanent should be trained for 1 week before they serve customers.

By: mamamia

mamamia — Wed, 30 Jun 2010 06:01:23 +0000

Less SURGAR AND PORTION is the way to go!!!!

By: CHR

CHR — Sat, 15 May 2010 10:28:15 +0000

Dear Lim,
I do remember you phoned me to complain about the incident. I did apologise to you when you told me you felt very offended by the way our staff responded when you asked for a refund. I did subsequently investigate and was told by the respective staff that you had earlier bought a packet of Ondeh Ondeh along with a drink and ate at the shop. After consuming it you went to buy a second pack. That was when after partially eaten the second pack you suspected it was not fresh. You complained to the Counter staff and demanded your money back. Our staff refunded for both packs although she was reluctant initially to refund the earlier pack because you had fully consumed it. If there is any comfort to you at all, I did severely reprimand the staff concerned and reassign the staff to other duties for 2 months. I hope you do not take the incident to represent the way Nyonya Colors treats its valued customers because you told me you had been a regular at our 1-U outlet. We have a clear policy of giving complete refund if our food does not live up to quality standards and at the slightest doubt to take the necessary step to remove all items related to it. We have also intensified our training to ensure that all our staff understand it.

By: CHR

CHR — Sat, 15 May 2010 10:26:28 +0000

Dear Eileen,
I am the GM of Nyonya Colors. You have made a very serious allegation against Nyonya Colors. On any given day, we serve hundreds of meals to our customers. Had our food be the cause of your unfortunate food poisoning we would have had many similar complaints from customers who had eaten the same day as you did. There wasn’t any. I wish to assure our customers that our Gardens outlet in Mid Valley City maintains very high standard of food hygiene and food safety. We are one of the very few outlets in Mid Valley Mall that is HACCP (Hazard Analysis and Critical Control Point ) certified. We were certified in April 2009 and there was 1 year of preparation before obtaining the certification. Internationally, this is probably the most highly regarded certification in the food and beverage industry. Our outlet is subject to an independent quarterly audit by the international Lloyd’s Register Group. We also have a local firm of consultants to provide us monthly guidance on food handling to ensure all procedures are strictly adhered to. Every 3 months, we are required to have 3-4 types of food and 3 swabs (taken on surfaces of staff hands, chopping board, etc.) tested by an independent Lab for any biological, physical or chemical contaminants. We have internal procedures that requires temperature to be taken regularly for cooking, food warming and hot holding (every 4 hours). These are all recorded for traceability. Our thermometers are calibrated regularly and even our chiller temperatures are monitored daily. To know more about HACCP, you may visit http://en.wikipedia.org/wiki/HACCP. We have transparent food handling processes and procedures and you are welcome to visit out outlet to satisfy yourself.
Over the years we are greatly indebted to our many loyal customers who enjoy our food. While we do sympathise the sufferings you underwent, we cannot accept your finger-pointing without substantiated evidence. Your comment has unfairly smeared our reputation.

By: Lily

Lily — Mon, 14 Dec 2009 11:01:09 +0000

Gosh Eileen that sounds nasty. But its strange because I’m a regular there and had no such experience of stomach aches because of their food before! I absolutely love the yellow laksa there. The only thing I would complain about Nyonya Colors is that sometimes their food isn’t quite consistent and its difficult to find a seat during their peak hour. I would still recommend this place to friends who are looking for good nyonya kuih and yellow laksa. Mmm.